Terms of Service

Welcome to Presencia Studios. These Terms of Service ("Terms") govern your use of our subscription services: Google reviews, the AI website and Appointment reminders. By subscribing, you agree to these Terms.

Who we are

Presencia Studios is a digital service operated as a sole proprietorship from the Republic of Turkey. You can reach us at hello@presenciastudios.com.

What we offer

We offer three systems. Each is a separate monthly subscription: you can take one, add another later, or stop any of them on its own.

• Google reviews. An appointment book, set up by us, behind the client login on our website. It works on a phone. You enter each job with your customer's name and mobile number, and when you mark the job Done, that customer receives one short text message in your business's name with a link to leave a review on your own Google listing.
• AI website. An AI assistant on your business's website. It speaks with your visitors, out loud or in writing, answers their questions from the facts about your business that you give us, and books them in for a visit, a quote or an appointment. You receive each booking and the full conversation. If you already have a website, we add the AI assistant to it and change nothing in its design. If you do not, we design, build and host a website for your business with the AI assistant on it, and you buy your own web address (domain).
• Appointment reminders. The same appointment book. Each customer you book in receives a text message the day before the visit and another an hour before it. Texts are sent only between 9:00 and 21:00.

Before you subscribe, we look at your business and write back, free, showing where it is losing customers and how we would fix it. You see how a system works before you agree to anything.

Billing and subscriptions

All sales are processed by Paddle.com Market Ltd ("Paddle"), which acts as the reseller and Merchant of Record for every subscription. Paddle handles payment collection, invoicing, sales tax and VAT compliance in each customer's jurisdiction, and chargebacks.

• Subscriptions are charged at the price shown to you at checkout.
• Monthly subscriptions renew automatically every month. Annual subscriptions renew automatically every twelve months.
• Your chosen payment method is charged on each renewal date until you cancel.
• There is no contract and no minimum term.
• Billing questions may be directed to help@paddle.com or to us at hello@presenciastudios.com.

Your responsibilities

By subscribing, you confirm that:

• The information you provide about your business is accurate and lawful, including the facts the AI assistant answers from.
• You have your customers' permission, and any consent the law of your country requires, to enter their names and mobile numbers into the appointment book and for us to send them text messages on your behalf.
• Any content you give us does not infringe third-party rights and complies with applicable laws.
• Where we add the AI assistant to a website you already have, you give us the access we need to do so.
• You have the authority to enter into this agreement on behalf of your business.

Our responsibilities

We commit to:

• Setting up the systems you choose and keeping them running for as long as your subscription is active.
• Making the AI assistant answer only from the facts about your business that you give us.
• Sending text messages only to the customers you enter, and only for the purpose of the system you subscribed to.
• Making the changes you request by email to hello@presenciastudios.com within five business days of receiving them.
• Maintaining any website we build for you on our infrastructure with reasonable uptime targets.

We do not guarantee specific search-engine rankings, a number of reviews, bookings, traffic volumes or business outcomes.

Cancellation

You may cancel any system at any time. To cancel:

• Use the self-service portal link provided in your Paddle invoice receipts, or
• Email us at hello@presenciastudios.com and we will initiate cancellation with Paddle.

After cancellation:

• Billing stops at the end of your current billing period.
• The system keeps running until the end of that period, and then we switch it off.
• The reviews your customers left stay on your own Google listing.
• A website we built for you is taken offline. Your web address remains yours.

Refunds

Refunds are handled under our separate Refund Policy, which is incorporated into these Terms.

Ownership

Your subscription gives you the use of our systems for as long as it remains active. Ownership works as follows:

• Yours: your content (text, logos, photos, business details), your customers' details in the appointment book, your web address, and the reviews on your Google listing. You may take your content and your customers' details with you at cancellation.
• Ours: the AI assistant, the appointment book, the text-message system, the software behind them, and the design, code and hosting of any website we build for you. You receive a licence to use them only for as long as your subscription is active and paid.
• At cancellation the licence ends. We do not hand over the website files, the design or the software.

Acceptable use

We will not provide our systems to businesses that:

• Promote illegal activities, hate, violence, or harassment
• Operate in regulated industries we are not qualified to serve (gambling, pharmaceuticals, firearms, adult content, cryptocurrency investment, high-risk financial services)
• Infringe third-party intellectual property
• Use them to deceive or defraud customers or visitors, or to send messages to people who have not agreed to receive them

We reserve the right to decline or terminate service for any business falling into these categories.

Termination by us

We may suspend or terminate your subscription, with a pro-rated refund for the unused portion of your current billing period, if you violate these Terms, if your use of the service creates legal risk for us, or if you engage in abusive or harassing behavior toward us.

Warranties and disclaimers

The service is provided "as is" and "as available." The AI assistant is software: it can misunderstand a visitor or make a mistake, and you remain responsible for confirming the bookings it takes. We make no warranties that the service will meet your specific requirements, be uninterrupted, or be error-free. We do not warrant any specific business results.

Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from your subscription is limited to the amount you paid us in the twelve months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages — including loss of business, profits, data, or goodwill.

Changes to these terms

We may update these Terms. We will notify subscribers by email at least 14 days before material changes take effect. Continued use of the service after that period constitutes acceptance.

Governing law

These Terms are governed by the laws of the Republic of Turkey. Any disputes will be resolved in the courts of Istanbul, Turkey, except where the consumer-protection law of your country requires otherwise.

Free reports during outreach

When Presencia Studios reaches out to a business, we may prepare a free report on that business's public online standing — how it shows up in local search and on the map, its reviews, and how it compares to nearby businesses. This report is:

• Based on publicly available information. We draw only from what the business and its reviewers have already made public: its Google listing, public review platforms, and publicly accessible web presence. We do not access private or non-public data.
• Theirs to keep. The report is prepared for the business it concerns and shared with that business. It is not published, not indexed, and not used in our own marketing.
• Not a contract. Receiving a report does not obligate the business to subscribe or respond, and does not obligate Presencia Studios to offer any particular service or price.
• Removable on request. If a business asks us to stop using or referencing its report, we honour that request within 48 hours.

Subscriber content licence. Once you subscribe, you grant Presencia Studios a non-exclusive, royalty-free, worldwide licence to use your business's name, logo, photographs and the other content you give us, in the systems and on any website we run for you. This licence applies for the duration of your subscription and up to 30 days after cancellation, to allow for an orderly shutdown. Ownership of your content remains yours throughout. You represent that you have the right to grant this licence and that your content does not infringe the rights of third parties.

Contact

For any questions about these Terms:

• Email us: hello@presenciastudios.com
• Billing-specific questions: help@paddle.com