Privacy Policy

This policy explains what personal information Presencia Studios collects, why we collect it, and how we handle it.

Who we are

Presencia Studios (the "Service," "we," "us") is a digital service operated as a sole proprietorship from the Republic of Turkey. For privacy-related inquiries, reach us at hello@presenciastudios.com.

What we collect

When you talk to the AI assistant on our website:

• What you say or type to it
• The details you choose to leave: your name, your business's name and town, its website or Google listing, and your email address
• Your conversation is also kept in your own browser for up to 90 days, so the assistant can pick up where you left off. You can clear it by clearing your browser's site data.

From subscribers:

• Your business details and the facts the AI assistant answers from
• Access to your website, where we add the AI assistant to a website you already have
• Subscription identifiers provided to us by Paddle (not payment details — see below)

Data you put into our systems about your customers:

• Your customers' names and mobile numbers, and the dates of their visits, in the appointment book
• The conversations visitors have with the AI assistant on your website, and the details they leave to be booked in

For this customer data you are the controller and we are your processor: we use it only to run the systems you subscribed to, on your instructions.

Automatically, as technical data:

• Standard server logs from our hosting provider (IP address, browser type, pages viewed, timestamps)
• No marketing trackers, no third-party advertising cookies

What we do NOT collect:

• Payment-card numbers, bank details, or billing addresses. That information goes directly to Paddle (see below).

Why we collect it

We use your information to:

• Answer your questions and write back to you
• Set up and run the systems you subscribe to, and support you
• Send your customers the review and reminder texts you asked for
• Communicate with you about your subscription
• Comply with legal, tax, and accounting obligations

We do not sell, rent, or share your data, or your customers' data, for marketing by third parties.

Who we share it with

• Paddle.com Market Ltd — billing details and subscription metadata required to process payments. Paddle acts as Merchant of Record and handles all payment processing. See Paddle's Privacy Policy.
• ElevenLabs — the conversations with the AI assistants, to provide the assistant's voice and its answers.
• Netlify — hosting of our website, the client login, and the websites we build.
• Turso — the database behind the appointment book.
• Text-message delivery providers — your customers' mobile numbers and the text to be delivered, to send the review and reminder texts.
• Email providers — the content of emails we send and receive, to write to you and receive your messages.

International data transfers

Several of these providers are located outside Turkey. By using our service, you consent to your data being processed in those jurisdictions with appropriate safeguards.

How long we keep it

• Conversations with the AI assistant on our website, and inquiries that do not become subscribers: up to 12 months, then deleted.
• Active subscribers: for the duration of your subscription, plus 24 months after cancellation for tax and dispute-resolution purposes required by Turkish law.
• Your customers' data in our systems: for as long as your subscription is active. After cancellation we hand it to you on request and then delete it.
• Legal and tax records: retained for the period required by applicable Turkish law.

Your rights

Depending on where you live — EU and UK (GDPR), California (CCPA), Turkey (KVKK), and similar regimes elsewhere — you have rights including:

• Access to the data we hold about you
• Correction of inaccurate data
• Deletion of your data, subject to our legal retention obligations
• A copy of your data in a portable format
• Objection to certain uses of your data

To exercise any of these, email hello@presenciastudios.com with your request. We respond within 30 days. If you are a customer of a business that uses our systems, you can also ask that business directly.

Cookies

Our website uses only what is required for it to work. We do not run advertising trackers, cross-site user profiling, or third-party marketing cookies. The AI assistant keeps your conversation in your own browser's storage, as described above.

Security

We use standard technical safeguards — encrypted connections, access controls, and minimal data collection. No system is perfectly secure. If we ever discover a breach affecting your data, we will notify you by email within 72 hours.

Children

Our service is not directed at children under 16. We do not knowingly collect data from them.

Changes to this policy

We may update this Privacy Policy. Material changes will be announced by email to active subscribers at least 14 days in advance.

Contact

hello@presenciastudios.com